Refund policy

At CedarStone, customer satisfaction is important to us. We strive to provide high-quality footwear and a smooth shopping experience.

Because our store operates on a local pickup model, all orders must be inspected at the time of pickup. Customers are encouraged to verify that they have received the correct item before leaving the pickup location.

Returns are accepted within 14 days of the pickup date for eligible items. Products must be unworn, unused, in their original condition, and returned with all original packaging and tags attached.

Items that show signs of wear, damage, alteration, or misuse are not eligible for a return or refund.

If you receive a defective or incorrect item, please contact us within 48 hours of pickup. We will review the issue and, if approved, provide a replacement or refund.

Once a returned item has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

CedarStone does not offer shipping or delivery services. All purchases are completed through local pickup only.

If you have any questions about returns or refunds, please contact us at sales@cedrstone.com or call +1 (614) 557-8397.